Lesson Info

Cancellation Policy for Pottery Lessons

Notice of Cancellation

  • 48-Hour Notice: A minimum of 48 hours’ notice is required for all cancellations to qualify for a full refund, so that we can try and find someone to fill your space.

Refunds

  • Full Refund: If you provide at least 48 hours’ notice, you will receive a full refund for the cancelled lesson/s.
  • No Refund: Cancellations made less than 48 hours before the scheduled lesson will not be eligible for a refund. (For the 6-week course, the first lesson will not be eligible for a refund, however the remaining 5 will be).

Rescheduling

  • You may reschedule your lesson without any additional charge, subject to availability.

No-Show Policy

  • No-Show: If you do not show up for your scheduled lesson without prior notice, you will not be eligible for a refund or rescheduling.

Studio Cancellations

  • Studio-Initiated Cancellations: In the event that The Crafting Chicken needs to cancel a lesson, you will be offered the option to reschedule or receive a full refund.

How to Cancel or Reschedule

Health & Safety!

This policy outlines the measures I take to ensure a safe and enjoyable environment for all participants during pottery lessons.

General Safety Measures

  • Risk Assessment: Regular risk assessments are conducted to identify potential hazards and implement corrective actions.
  • First Aid: A first aid kit is available on-site
  • Emergency Procedures: A fire evacuation plan will be explained at the beginning of your lesson. Emergency exits are clearly marked and accessible.
  • Accident Reporting: All accidents, injuries, or near misses must be reported to Shannon and recorded in the accident log.
  • Attire: Students should wear comfortable, non-restrictive clothing. Long hair should be tied back.
  • Supervision: Students must follow my instruction at all times. Use of equipment without supervision is prohibited.

Studio Hygiene

  • Cleaning: The studio is cleaned regularly to prevent the build-up of clay and glaze dust.
  • Hand Hygiene: Hand washing facilities with soap and water are available. Hand sanitiser is also provided in the studio.

Equipment Safety

  • Instruction: Students will receive instruction on the use of all pottery equipment and tools.
  • Maintenance: All equipment is regularly inspected and maintained to ensure it is in safe working order.
  • Personal Protective Equipment (PPE): PPE, such as aprons, are provided and must be worn as required.

Policy Review

This health and safety policy will be reviewed as necessary to reflect any changes in regulations, studio operations, or identified risks.

Effective Date: 05/01/2026

Approved by: Shannon/The Crafting Chicken Owner