Lesson Info

Cancellation Policy for Pottery Lessons

At The Crafting Chicken, we understand that sometimes plans change and you may need to cancel your pottery lesson. To ensure fairness and accommodate everyone effectively, we have established the following cancellation policy.

Notice of Cancellation

  • 48-Hour Notice: A minimum of 48 hours’ notice is required for all cancellations to qualify for a full refund, so that we can try and find someone to fill your space. Cancellations can be made via email or in person.

Refunds

  • Full Refund: If you provide at least 48 hours’ notice, you will receive a full refund for the cancelled lesson/s.
  • No Refund: Cancellations made less than 48 hours before the scheduled lesson will not be eligible for a refund. (For the 6-week course, the first lesson will not be eligible for a refund, however the remaining 5 will be).

Rescheduling

  • You may reschedule your lesson without any additional charge, subject to availability.

No-Show Policy

  • No-Show: If you do not show up for your scheduled lesson without prior notice, you will not be eligible for a refund or rescheduling.

Studio Cancellations

  • Studio-Initiated Cancellations: In the event that The Crafting Chicken needs to cancel a lesson (e.g., due to unforeseen circumstances), you will be offered the option to reschedule or receive a full refund.

How to Cancel or Reschedule

  • Email: Send an email to [email protected] with your booking details.
  • In Person: Visit our studio at 155 Magdalen Street, NR3 1NF

Thank you for your understanding and cooperation!

Policy on Responsibility for Broken Pots from the Kiln

While we take every precaution at The Crafting Chicken to ensure the successful firing of pottery pieces, it is important to understand that the kiln process involves inherent risks. This policy outlines our position regarding the responsibility for pottery pieces that break during the kiln firing process.

Kiln Firing Risks

  • Natural Variability: The kiln firing process can be unpredictable due to various factors such as clay body, glaze application, and firing conditions.
  • Inherent Risks: Even with proper techniques and careful handling, some pottery pieces may break, crack, or warp during firing.

Studio Responsibility

  • Precautions: We ensure that all pottery pieces are handled with care and fired according to best practices.
  • Expertise: Our staff members are experienced and knowledgeable about the kiln firing process and work diligently to minimize risks.

Student Responsibility

  • Acknowledgment: By participating in pottery lessons and using our kiln services, students acknowledge the inherent risks involved in the kiln firing process.
  • No Liability: The Crafting Chicken is not responsible for any pottery pieces that break, crack, or warp during firing.

Policy Details

  • No Guarantee: We do not guarantee the survival of any piece during the kiln firing process.
  • No Compensation: We do not provide compensation or replacements for pottery pieces that break, crack, or warp during firing.

Waiver Agreement

  • Consent: By participating in our pottery lessons, students agree to the terms of this policy and waive any claims against The Crafting Chicken for pottery pieces that do not survive the kiln firing process.

Health & Safety Policy for The Crafting Chicken

At The Crafting Chicken, the health and safety of our students is our top priority. This policy outlines the measures we take to ensure a safe and enjoyable environment for all participants during pottery lessons and studio visits.

Studio Management:

  • Ensure that all health and safety measures are implemented and maintained.
  • Conduct regular risk assessments and update the policy as necessary.

Visitors and Students:

  • Follow the instructions and guidelines provided below.
  • Report any health and safety concerns to The Crafting Chicken immediately.
  • Wear appropriate clothing and protective equipment as required.

General Safety Measures

  • Risk Assessment: Regular risk assessments are conducted to identify potential hazards and implement corrective actions.
  • First Aid: First aid kits are available on-site
  • Emergency Procedures: Clear emergency procedures are in place, including fire evacuation plans. Emergency exits are clearly marked and accessible.
  • Accident Reporting: All accidents, injuries, or near misses must be reported to The Crafting Chicken immediately and recorded in the accident log.

Studio Hygiene

  • Cleaning: The studio is cleaned regularly to prevent the build-up of clay and glaze dust.
  • Hand Hygiene: Hand washing facilities with soap and water are available. Hand sanitizer is also provided throughout the studio.

Equipment Safety

  • Instruction: Students will receive proper instruction on the use of all pottery equipment and tools.
  • Maintenance: All equipment is regularly inspected and maintained to ensure it is in safe working order.
  • Personal Protective Equipment (PPE): PPE, such as aprons and face masks, is provided and must be worn as required.

Specific Guidelines for Pottery Lessons

  • Attire: Students should wear comfortable, non-restrictive clothing. Long hair should be tied back.
  • Supervision: Students must follow the instructions of the instructor at all times. Use of equipment without supervision is prohibited.
  • Clay and Glaze Safety: Students will be informed of the proper handling of clay and glazes, including potential hazards (e.g. clay and glaze dust) and safe disposal methods.

Policy Review

This health and safety policy will be reviewed annually or as necessary to reflect any changes in regulations, studio operations, or identified risks.

Effective Date: 10/06/2024

Approved by: Shannon Rumsby/The Crafting Chicken Owner